24Agentic Support OperationsOperations control center
Synthetic data8 workflowsInteractive reference
INTERACTIVE DEMO · SELF-DIRECTED PROTOTYPE · SYNTHETIC DATA

Operate the support system—
not just the conversation.

Follow customer contacts from omnichannel intake and CRM context through assistance, approvals, case work, supervision, service levels, back office action, and audit.

4customer channels
8governed workflows
00

One connected operating model

The credit decision is one controlled branch—not the product.

    Phone, chat, SMS, and email enter through Amazon Connect concepts. Salesforce remains the customer and case system of record. AI retrieves and recommends where useful; deterministic policy controls authority; people approve consequential actions; structured events preserve evidence.

    01

    Explore the operation

    Select a workflow, then run its end-to-end path.

    02

    Inspect the selected workflow

    Every meaningful transition has an actor, timestamp, and reason.

    TimeEventActorEvidence
    03

    Test an observability control

    Change the warning threshold without granting permission or altering the workflow.

    Configurable control

    Audit event-count threshold

    A longer-than-expected trace can indicate retries, loops, duplication, or expected design growth. It creates a review warning—not authority to act.

    Exactly at the threshold passes. Only a count above it warns.

    This panel uses redacted synthetic events. The reference evaluator performs the complete schema-defined checks; no monitoring service is contacted.

    04

    What the control center demonstrates

    01

    Connected operations

    Contact routing, CRM context, case work, approvals, operations, and evidence are represented as one service system.

    02

    Appropriate automation

    Rules and analytics handle explicit decisions. AI is reserved for retrieval and recommendation where it adds value.

    03

    Human authority

    Agents, leaders, supervisors, and specialists retain control over consequential or ambiguous decisions.

    04

    Safe failure

    Wrong roles, negative decisions, missing evidence, invalid events, and duplicate requests stop or route to review.

    05

    Implementation sequence

    The sequence moves from operating design through integration planning.